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SHIPPING & RETURNS

We provide shipping within the U.S through the United States Postal Service. We're actively working on extending our delivery services to other regions, so stay tuned for updates. For details regarding order processing times, please refer to the section below. Delivery rates are subject to variation based on the purchase amount and will be computed during the checkout process.

U.S. Shipping

  • Regular 2-5 business days once order is processed.

  • Priority 1-3 business days once order is processed.
     

Everywhere Else

  • Regular 8-14 business days once order is processed.

  • Priority 6-10 business days to many major markets once order is processed.
     

Shipping Costs (United States)

 Your Shipping & Handling charge is based on the final order value prior to taxes.





 




PROCESSING TIME

Each piece of Delisa Rose Signature collection is handmade to order in Texas. Please allow 3-6 weeks for fulfillment depending on the size of your order. However in-stock items will be processed 5-7 days and delivered 2-5 business days. Processing time frame updates will be available in the announcement bar at the top of the homepage. For information on Delisa Rose Exclusive items processing time, please see below.

 

ALTERATIONS / EXCHANGES (Signature Collection)

We strive to make each and every customer happy with our products. If anything is unsatisfactory we can make alterations up to 2 times free of charge. To begin the  process follow the steps below:

Email delisarose2022@gmail.com with your name, order number, and item you would like to have alterations done.

DELISA ROSE EXCLUSIVES (In-Stock Signature Collection and Other Lingerie Products)

Only our signature collection is made in America. However we do buy beautiful designs from around the world, including China. All of our products including our Signature collection has been produced for a limited time only. If these items are in stock, we will ship within 2-5 business days after processing.

EXPEDITED ORDERING

*Rush ordering is available for an extra charge of $20 per item. Please email delisarose2022@gmail.com to make arrangements.

 

RETURNS / EXCHANGES

At Delisa Rose Luxury Lingerie, we take pride in delivering exceptional products and a satisfying shopping experience. We want to ensure that you have all the information you need when making a purchase. As part of our commitment to transparency and customer satisfaction, please be advised that all sales are final. This policy helps us maintain the quality and integrity of our products.

Before completing your order, we encourage you to carefully review product details, sizing information, and any additional specifications provided on our website. Should you have any questions or concerns about a product, our customer support team is readily available to assist you.

 

DELISA ROSE BESPOKE (Signature Collection)

Delisa Rose Signature Collection Bespoke items are tailor made to each client from size and fit, to style, color, and fabric choice. Due to the customization of these garments they cannot be returned or exchanged. If you are not satisfied with the garments free alterations and minor changes to the design can be made.

IMPORT / TAX DUTIES

International orders may be subject to import duties. The duties are determined by destination and value of the products. Delisa Rose Luxury Lingerie is not responsible for any taxes or duties incurred.

LOST OR MISSING PARCELS

Delisa Rose does not offer refunds for lost parcels. If you would like insurance on your parcel please contact us at delisarose2022@gmail.com to make arrangements.
 

Still have questions? Email delisarose2022@gmail.com for any inquiries you may have.

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